What protocol should be followed when handling a non-English speaker’s request for service?

Utilizing a language line identification card is the best protocol to follow when handling a non-English speaker’s request for service. This approach enables immediate access to interpretation services, ensuring effective communication without unnecessary delays. Language line services can expedite the process and help clarify the requester’s needs, thereby enhancing service delivery.

Providing written materials in their language might not always be practical, especially if the immediacy of the situation requires verbal communication. Requiring the individual to bring an interpreter could deter them from seeking assistance, as arranging for an interpreter may not be feasible in urgent situations. Ignoring the request until an interpreter is available undermines the very essence of responsive service and could lead to further confusion or escalation of the situation. Hence, the use of a language line is the most efficient and viable option in these circumstances.